FAQs
Straight answers for admins and IT.
Where does my school live?
Each school gets its own address, like yourslug.pickuproster.com. This site is the public page. One school's board is never mixed with another's. Campus and District plans can use your own domain, such as pickup.yourschool.edu.
How does the trial work?
Your free trial lasts 30 calendar days from signup. No credit card is required. If you haven't added a payment method when those 30 days end, your site is suspended and you are not charged.
Who can view the board?
Car Line includes a teacher and staff viewer. Share a PIN or a magic link. The parent and family viewer app is included on Campus and above. Viewer access stays limited to your school and locks after failed attempts.
Can we use our own domain?
Yes. Campus and District plans can use your school's own domain, such as pickup.yourschool.edu. Car Line uses an address like yourslug.pickuproster.com.
What languages do you support?
Now available in: English, Español If your school needs a language we don't yet ship, contact support — we add languages based on customer demand.
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